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So far Health Connector has created 82 blog entries.

Join the Massachusetts Health Connector’s One-Day, Statewide ‘Hidden Gems’ Tour October 25, 2016

On Tuesday, October 25, 2016, the Massachusetts Health Connector is embarking on a one-day, statewide tour that includes stops at “Hidden Gems” across the Commonwealth.

Teams from the Health Connector will be hitting the road visiting more than 15 locations around the state as part of the “Hidden Gems” tour. The tour is one week ahead of Open Enrollment, which starts November 1 and is the time of year when anyone without health insurance can apply for coverage through the Massachusetts Health Connector.

At each stop, the teams will be highlighting the local gem, and you can learn about the benefits of getting health insurance through the Health Connector – including ConnectorCare, which provides plans with low premiums and co-pays, and no deductibles, to those who qualify. You can also meet local officials and representatives from Navigator organizations who have trained staff ready to help you enroll into coverage.

Here’s where we’ll be throughout the day on October 25th. We hope you’ll join us:

Hidden Gem Locations & Times Follow


The Bagel Bin Deli
207 Shirley Avenue
Revere, MA

TIME: 8:30 a.m.

Serving everything from eggs benedict in the morning to Yankee pot roast at night, a local favorite near Revere Beach.





North Adams

Greylock Works
508 State Road
North Adams, MA

TIME: 9:00 a.m.

This former mill is being renovated into event space and a […]

2016-10-24T21:53:41-04:00Monday, October 24th, 2016|

Constituent Service and External Affairs Intern – Fall 2016

The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange under the federal Affordable Care Act. In addition to overseeing the implementation of both state and federal health reform, the Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform. More information about the Connector and its programs is available at

The Health Connector’s External Affairs and Constituent Services Team is seeking an intern to join the team for the Fall of 2016. This individual will participate in ongoing constituent cases and other escalated cases that come through the external affairs office.

Key Responsibilities include:

  • Assist the Senior Coordinator of Community and Governmental Relations to track and respond to constituent cases. Work closely with the Operations team to expedite resolutions of constituent cases
  • Prepare written responses to legislative inquiries
  • Assist External Affairs team with tracking key metrics and the progress of constituent cases

Additional Responsibilities include:

  • Prepare briefs for outreach meetings and events
  • Assist with non-group open enrollment planning and testing
  • Assist with other business and legislative projects, as needed

Experience and Qualifications:

  • Ability to work well on a team in a fast-paced and production-oriented environment
  • Be able to communicate effectively with legislative aides
  • Strong MS Office Suite skills, including but not limited to Excel and PowerPoint
  • Strong writing skills
  • Interest in healthcare […]
2016-10-19T19:47:27-04:00Wednesday, September 28th, 2016|

Operations Health Plan/Small Group Coordinator

The Operations Health Plan and Small Group Coordinator provides day-to-day operational support and relationship management to medical and dental carriers, maintains and enhances Health Connector interactions with medical and dental carriers, supports small group business operations, and assists in the development of operational improvement projects.

Key Responsibilities include:

  • Act as liaison with health and dental plans, maintaining positive and productive working relationships between the Health Connector and contracted health and dental plans. Represents carriers as stakeholders in all internal activities, meetings, and communications
  • Oversee research and resolution of health and dental plan issues, including gathering required data, coordinating vendor and internal Connector resources, ensuring the timely and accurate analysis of issues, identifying steps for issue resolution, and complete the appropriate communications to carriers and internal partners
  • Review escalated cases and manage communication with carriers to support operations
  • Support the day-to-day operations of the small group vendor including coordinating annual renewal processes, monitoring monthly small business bill and enrollment transactions, engaging internal and external stakeholders regarding small group business needs, reviewing and validating monthly reports, lead rate and systems testing and communicate results with appropriate stakeholders, and support new systems implementation and transitional activities
  • Coordinate external service meetings between Health Connector and health and dental carriers, small group business vendor, and lead internal cross departmental meetings including setting agendas, chairing those meetings and ensuring that all active issues are addressed expeditiously
  • Monitor agreed upon health and dental metrics to ensure operational standards and turnaround times are consistently met
  • Lead health and dental […]
2016-10-19T19:47:28-04:00Wednesday, September 28th, 2016|

Product Manager, Health and Dental Plans

The Product Manager, Health & Dental Plans provides day-to-day management of the Health Connector’s Qualified Health Plan (QHP) and Qualified Dental Plan (QDP) product offerings. The Product Manager will engage in the full lifecycle of product development and implementation, including strategy formation, procurement via the Seal of Approval process, and communicating with internal and external stakeholders. In this capacity, the Product Manager/Senior Product Manager will play a key role in the Health Connector’s offering of health and dental products to more than 200,000 individuals and small business employees throughout Massachusetts.

Key responsibilities:

  • Support the annual Seal of Approval process, whereby QHP and QDP product design requirements are issued to potential carriers seeking to sell on the exchange, including the development of new strategic health and dental plan initiatives and the formulation of the annual Request for Responses
  • Design, in collaboration with the Chief Actuary, standardized and subsidized medical and dental plans for sale on the exchange using the Federal Actuarial Value Calculator
  • Manage the collection and review of the carrier’s Seal of Approval submission materials, including the analysis of plan designs, provider networks, service areas, and overall product value
  • Support the Health Connector’s legal staff in the development, negotiation and finalization of carrier contracts
  • Manage day-to-day plan management activities including IT system development, plan loading, and testing in collaboration with vendors and carriers
  • Manage Seal of Approval and plan management related communications with the medical and dental carriers
  • Serve as the Health Connector’s internal expert on the System for Electronic Rate […]
2016-10-19T19:47:28-04:00Wednesday, September 28th, 2016|

The Springfield MassHealth Enrollment Center and Health Connector Walk-in Center is moving

Due to the move, the current location at 333 Bridge Street in Springfield will be open limited hours on Thursday, September 29 and Friday, September 30, 2016. See the chart below for the hours:

MassHealth Enrollment Center
Thursday, September 29
9:00 a.m.–5:00 p.m.
Friday, September 30
12:00 p.m.–5:00 p.m.
Health Connector Walk-in Center
Thursday, September 29
9:00 a.m.–12:00 p.m.
Friday, September 30

If you need while the location is closed during the move, you can call customer service or visit another help center location →

We will re-open at our new location on Monday, October 3 at 9:00 a.m. Starting October 3, 2016, the new address will be:
88 Industry Avenue
Springfield, MA 01104

The hours will be the same as the current location:
Monday–Friday, 9:00 a.m.–5:00 p.m.

Getting to the new location

Pioneer Valley Bus Transportation:

  • Take Route G2-Carew-East Springfield/Belmont-Dwight Road

By Car (parking is available):

  • From the NORTH:
    Follow I-91 South to MassPike (I-90) East to Exit 6 (Springfield). Take left onto I-291 West. On I-291, take exit 5. At the light, turn left onto Page Boulevard. Continue on Page Boulevard for a ¼ mile, then turn right onto Robbins Road. At the traffic light, Industry Avenue […]
2016-10-19T19:47:29-04:00Tuesday, September 27th, 2016|

Health Connector Announces Outreach and Enrollment Navigators for Open Enrollment 2017

BOSTON – Thursday, September 8, 2016 –The Massachusetts Health Connector today announced 15 community groups from around Massachusetts have been selected as Navigators, using their experience and knowledge to help people without coverage sign up for insurance during Open Enrollment and throughout the year.

Open Enrollment starts November 1 and runs through January 31, 2017, and is the time of year when anyone who does not have health insurance can sign up for coverage through the Health Connector, and those with existing coverage can consider a new plan for the next year. The Health Connector is the state’s health insurance Exchange, and is the only outlet for people to buy a commercial health plan and receive financial assistance to help pay for it.

“Having health insurance means you can get the care you need and pay less for it, particularly if you qualify for the ConnectorCare program, which has low premiums and co-pays, and no deductible,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “Navigators can help us find uninsured people in their neighborhoods, and help those people apply for coverage and pick the best plan for their family.”

Navigators are community organizations that help uninsured people complete an application and select a plan, and they can also assist currently-insured people shop and make sure they are in the right plan for 2017. The Health Connector’s network of Navigators will focus on outreach and assistance in areas across the state with higher rates of uninsured residents, working to get them […]

2016-10-19T19:47:29-04:00Thursday, September 8th, 2016|

Contact Center Operations Manager

The Contact Center Operations Manager will be responsible for oversight of Health Connector day-to-day contact center activities, contract management and development and implementation of customer experience improvement initiatives.  Responsibilities will include, but will not be limited to:

Operations Management:

  • Oversee day-to-day operations for the Health Connector contact center(s) including monitoring and evaluation of performance metrics, evaluating staffing levels and overseeing development and usage of contact center forecast models;
  • Manage outsource vendor relationship related to customer service activities including but not limited to contact center services;
  • Own development and maintenance of contact center forecast(s) in order to meet contractual requirements and best practice performance standards;
  • In conjunction with vendor partner(s) and internal colleagues, contribute to the design and optimization of customer service technologies including but not limited to the Customer Relationship Management (CRM) system, Interactive Voice Response (IVR) system, Knowledge Management System (KMS), email and web chat and website.

Contract Management:

  • Act as contract manager for Customer Service and Business Operations vendor contract, facilitating ongoing governance and operations meetings with vendor partner(s), executive leadership and staff, setting standards for and conducting ongoing performance monitoring and tracking;
  • Work with the Chief Operating Officer, Director of Member Services, Finance and Legal teams to manage the Customer Service & Business Operations contract, including budget and service level agreements;

Additional Responsibilities:

  • Work with Director of Member Services to oversee contact center, providing recommendations for service improvements and efficiencies.  Assist in resolution of escalated issues as necessary;
  • Facilitate / support key internal and external Health Connector meetings;
  • Make executive […]
2016-10-19T19:47:30-04:00Tuesday, August 2nd, 2016|

Massachusetts Health Care Law Turns 10

Since the landmark Massachusetts heath care reform law was enacted by former Governor Mitt Romney on April 12, 2006, the Commonwealth has since gained one of the highest insured rates in the nation. Over the past decade, hundreds of thousands of Massachusetts residents and small businesses have been able to access high-quality and affordable coverage through the Massachusetts Health Connector.

PRESS RELEASE: State House Leaders Issue Statements on Ten Year Anniversary of Universal Health Care in Massachusetts

Health Care Reform Timeline

Health Reform is signed into law. Commonwealth Care opens enrollment for people with incomes below 100% of the Federal Poverty Level. Commonwealth Care opens for people with incomes of up to 300% of the Federal Poverty Level. Open enrollment begins for Commonwealth Choice.

With some exceptions, Massachusetts adults must have health insurance. Any health insurance plan licensed for sale in Massachusetts qualifies at this date. All employers with 11 or more full-time-equivalent employees in Massachusetts must offer a Section 125 Plan that meets Health Connector standards.  Employers who fail to do this may be charged part of the cost when an employee needs state help […]

2016-10-19T19:47:31-04:00Tuesday, April 12th, 2016|

Last Chance: Open Enrollment at the Massachusetts Health Connector Ends January 31

BOSTON – January 25, 2016 – Open Enrollment at the Massachusetts Health Connector, when anyone that needs health insurance can apply and potentially get access to financial help paying for coverage, ends on Jan. 31, and assistance applying is available throughout the state for those who still need health insurance.

The Health Connector is the only way people in Massachusetts can access low cost health plans through the ConnectorCare program and federal advance premium tax credits. For those who apply and pick a plan by Jan. 31, their coverage will start on March 1. People that miss the deadline may be locked out of insurance until the next Open Enrollment period, and might face a tax penalty as a result.

“During this Open Enrollment period, more than 30,000 people have signed up for new coverage through the Health Connector, and a vast majority are getting help paying for their monthly premiums,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “As we near the January 31 deadline, our walk-in centers and Navigators across the Commonwealth are still available to help people finish an application and pick the plan that best suits their needs.”

The Health Connector’s ConnectorCare program offers eligible applicants plans with low premiums (many under $100), low co-pays, and no deductibles. The ConnectorCare program is open to individuals making up to $35,310, and families of four earning up to $72,750. Advance premium tax credits are available to people making up to $47,000, and families of […]

2016-10-19T19:47:32-04:00Monday, January 25th, 2016|

Reminder: The deadline to enroll in Feb. 1 coverage is Jan. 23

Due to high demand for assistance in advance of January 23 deadline for February 1 coverage, and severe winter weather impacting some Health Connector call centers, call wait times may be longer than normal. 
You can visit one of our six Customer Service Walk-in Centers, and you can make an online payment. We apologize for the inconvenience and thank you for your patience.

Need help or would like to drop off a payment in-person, visit a Walk-in Center


Boston 133 Portland Street
Boston, MA 02114 Open Enrollment Hours:

  • Monday–Friday: 8:00 a.m. to 7:00 p.m.
  • Saturday: 9:00 a.m. to 5:00 p.m.
  • Sunday: Closed Sundays except on the following days:
    • November 1, 2015, 9:00 a.m. to 5:00 p.m. (First day of Open Enrollment)
    • January 31, 2016, 9:00 a.m. to 5:00 p.m. (Last day of Open Enrollment)

Worcester 146 Main Street
Worcester, MA 01608
Open Enrollment Hours:

  • Monday–Friday: 8:00 a.m. to 7:00 p.m.
  • Saturday: 9:00 a.m. to 5:00 p.m.
  • Sunday: Closed Sundays except on the following days:
    • November 1, 2015, 9:00 a.m. to 5:00 p.m. (First day of Open Enrollment)
    • January 31, 2016, 9:00 a.m. to 5:00 p.m. (Last day of Open Enrollment)

NEW! Springfield

2016-10-19T19:47:33-04:00Friday, January 22nd, 2016|